Privacy Policy

Who we are

SG (UK) Mortgages Ltd trading as SG Mortgages
337 Holdenhurst Road
Bournemouth
BH8 8BT

SG Mortgages is an Appointed Representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority. Both SG Mortgages and HL Partnership Limited may process your personal information in order to provide mortgage, protection and related financial-advice services.

Information we collect

We may collect information you provide through our website, by telephone, email, in person or during the course of our work with you. This may include:

• your name, address, email address and telephone number;
• information about your property plans and mortgage requirements;
• financial information, including income, expenditure, debts and credit commitments;
• identification information; and
• information you provide in messages, forms or supporting documents.

Some information may be sensitive, including health information where protection advice is required, or information about credit history and legal or financial circumstances.

How we use your information

We use your personal information to:

• respond to your enquiry and arrange an initial conversation;
• understand your needs and provide mortgage or protection advice;
• process and administer applications;
• communicate with lenders, insurers, solicitors, estate agents and other relevant parties where necessary and authorised;
• meet our legal, regulatory and compliance obligations;
• prevent fraud and financial crime; and
• keep you informed about products or services we have arranged, and where permitted, other services that may be relevant to you.

We will only use your information where we have a lawful basis to do so. This may include taking steps at your request before entering into a contract, fulfilling a contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent where required.

Who we share information with

We may share information with:

• HL Partnership Limited;
• mortgage lenders, insurers and protection providers;
• credit-reference and fraud-prevention agencies;
• solicitors, estate agents, surveyors and other professional advisers where relevant to your case;
• IT, document-management and communication providers who support our business; and
• regulators, law-enforcement bodies or other organisations where required by law.

We only share information that is relevant and necessary for the purpose concerned.

Marketing

We may contact you about products or services that we believe may be relevant to you, where permitted by law. You can ask us to stop marketing communications at any time by contacting us.

How long we keep your information

We keep personal information for as long as necessary to provide our services and meet legal, regulatory, audit and record-keeping requirements. In some cases, financial-services records need to be retained for extended periods so that we can demonstrate compliance and deal with any legal or regulatory query.

Your rights

You have rights over your personal information, including the right to:

• ask for access to information we hold about you;
• ask us to correct inaccurate information;
• ask us to restrict or stop certain processing;
• object to processing based on legitimate interests;
• withdraw consent where consent is the basis for processing; and
• complain to the Information Commissioner's Office.

To exercise any of these rights, contact:
Sunny Gill
Data Protection Officer
sunnygill_31@yahoo.co.uk

You can also contact HL Partnership Limited's Data Protection Officer at compliance@hlpartnership.co.uk. If you are unhappy with how we handle your personal information, you can complain to the Information Commissioner's Office at www.ico.org.uk.